frequently
asked questions

We’re here to help you in any way we can, and make managing your finances easier than ever. Read on to find out the most commonly asked questions. If your question isn’t answered, feel free to contact us anytime.

Does Money Ladder offer loans?

Our main goal here at Money Ladder is to be your financial and money mentor. Rather than providing loans, we find it is far more valuable to help you learn debt management and resolution skills so that you can forego loans and other debts altogether. Our Client Success Specialists will help you find financial education resources and partnership services so you can live your dream life, worry free.

When will I be debt free?

Resolve your debt in only 24-48 months.* Our partners will resolve your debt as quickly as possible allowing you to break free from sky-high interest rates. While we always strive to get you out of debt as quickly as possible, our real priority is making sure you stay out of debt for the rest of your life. Everyone, including our own employees, has a unique situation, which is why we work with you one on one to figure out the ultimate solution for your needs. Our Client Success Specialists will work with you from day one to make sure all of your financial goals come to fruition for the long haul.

Who can sign up for a debt program?

The best way for us to determine if a debt program is for you to contact us for a free consultation with one of our Client Success Specialists, who will spend some time getting to know you and your current financial situation. If you are having trouble making debt payments and are facing bankruptcy, then we will likely recommend enrolling in a debt program. For those who simply want to regain control over their finances, we can help you learn the very best debt management skills that will get you back on your feet in no time.

When will I have to pay for services?

Your success is the most important thing to us. We will never make you pay for debt management services until you get the results you deserve from our programs.

What affiliations or accreditations do you have?

Money Ladder is happy to be a member with AFCC, Trustwave, and The National Financial Educators Council. Plus, every Success Specialist has extensive training and is IAPDA certified, bringing you the best service and information.

How will the Financial Literacy Program or Life Success Program benefit me?

We are on a mission to help you succeed however we can. Money Ladder’s Financial Literacy Program and Life Success Program are specially designed to provide you with the education and resources needed to thrive financially. You will have one on one discussions with our Client Success Specialists to learn how they and many others have adapted into a life of financial wellness.

How do I get started?

Our team is ready to welcome you into our programs the moment you are ready to do so. We can set up a free consultation today to help you uncover what Money Ladder program is right for you. All of us at Money Ladder are excited to help you make your financial dreams come true.

* In accordance with relevant law, you pay no upfront fees and owe nothing until your debt is resolved. “Resolved” means that our partners have negotiated with creditors to settle your debt. Clients who are able to stay with the program and get all their debt settled realize approximate savings of 50% before fees, or 25% including fees, in 24 to 48 months. All claims are based on enrolled debts. Not all debts are eligible for enrollment. Not all clients complete our program for various reasons, including their ability to save sufficient funds. Estimates are based on prior results, which will vary based on specific circumstances. We do not guarantee that your debts will be lowered by a specific amount or percentage or that you will be debt-free within a specific period of time. We do not assume consumer debt, make monthly payments to creditors or provide tax, bankruptcy, accounting or legal advice or credit repair services. Not available in all states. Please contact a tax professional to discuss tax consequences of settlement. Please consult with a bankruptcy attorney for more information on bankruptcy. Depending on your state, we may be able to recommend a local tax professional and/or bankruptcy attorney. Not all creditors will negotiate debt resolution with third parties and some creditors will only negotiate under certain circumstances, such as a charge-off. Read and understand all program materials prior to enrollment, including potential adverse impact on credit rating.  To determine the offers you may be eligible, we may conduct a soft credit pull” This pull is similar to what other financial services companies do prior to making initial offers.